This one hour course discusses the sources of conflict and effective ways to manage it. The course covers each step of conflict and identifies various strategies and solutions. It prepares the attendee for matching strategies to situations with time pressures. The course will look at what strategies you currently use and how to improve techniques in managing conflict.

CERTIFICATION

This course counts as 1 CEU. At the completion of this course, a certificate will be automatically issued to you and will be saved in your account profile.  You can view, download and print your certificate online.